We want customers purchasing directly from The Adventures of Abby the Tabby to feel confident in their purchase. This policy applies to qualifying direct website and in-person sales. Purchases from Amazon or another independent retailer must generally be returned through that retailer under its policies.
Standard Books
Regular, non-personalized books may be returned within 30 days after delivery or in-person purchase if they are:
- unread or unused;
- undamaged; and
- in condition suitable for resale. For shipped orders, customers are responsible for return shipping costs when a return results from a change of mind, duplicate purchase, or another reason not caused by us. Original outbound shipping charges are not refundable for change-of-mind returns unless required by law.
Signed Books
Books containing Michael E. Kappler's signature, but no customer-specific personalized inscription, may be returned within 30 days if they remain in resaleable condition. For shipped orders, the customer is responsible for return shipping when the return is not the result of our error, damage, or defect.
Personalized Books
Books personalized to a specific person are final sale and are not eligible for a change-of-mind return. Personalized books remain eligible for an appropriate replacement, correction, or refund when:
- the personalization was completed incorrectly by us;
- the wrong product was provided;
- the item arrived materially damaged;
- the item contains a material manufacturing defect; or
- applicable law otherwise requires a remedy. Customers are responsible for reviewing names, spelling, capitalization, wording, and other personalization information carefully before submitting an order.
Collections and Bundles
A collection or bundle purchased as a single discounted product must ordinarily be returned as a complete collection or bundle to qualify for a change-of-mind refund. An individual item from a discounted collection or bundle may qualify separately for a remedy if that particular item is damaged, defective, or incorrect.
Damaged, Defective, or Incorrect Orders
Please report a materially damaged, defective, incorrectly personalized, or incorrect order within 14 days after delivery or purchase. Provide your order number or other available purchase information and photographs when reasonably appropriate. If the issue resulted from our error or the item was materially damaged or defective, we will provide an appropriate remedy. Depending upon the circumstances, this may include:
- replacement;
- correction;
- refund; or
- another mutually agreed solution. When a return is required because of our error or because an item arrived materially damaged or defective, we will provide or reimburse reasonable return shipping.
Requesting a Return
Before mailing a product back, contact theadventuresofabbythetabby@hotmail.com. Please provide:
- your name;
- order number or other available purchase information;
- item being returned; and
- reason for the return. We will provide return instructions. Returns sent without sufficient identifying information may take longer to process.
Refunds
When a physical return is required, refunds are ordinarily issued after the returned merchandise has been received and inspected. Approved refunds for credit or debit card purchases will ordinarily be returned through the original payment processor and original payment method when available. Approved cash refunds will generally be made in cash when practical or by another mutually agreed method. Approved refunds for Zelle or another bank-transfer payment may be returned through an appropriate electronic payment method agreed upon with the customer. The time required for funds to appear in the customer's account may depend on the payment processor, bank, card issuer, or other financial institution.
Cancellations
Orders may generally be canceled for a full refund before fulfillment begins. For personalized products, cancellation is available only until personalization or other custom preparation has begun. After a personalized item has been prepared, it becomes final sale except for the circumstances described above. To request cancellation, contact us as soon as possible at theadventuresofabbythetabby@hotmail.com.
Consumer Rights
Nothing in this policy limits any rights or remedies available to a customer under applicable law.