Thank you for purchasing directly from The Adventures of Abby the Tabby. We package each order carefully and want your books to arrive safely and promptly.
Order Processing
In-stock, non-personalized books normally ship within 3-5 business days after payment is successfully completed. Signed or personalized books normally ship within 5-7 business days. Business days do not include weekends or federal holidays. If we are unable to ship within the time promised, we will provide any notice and options required by applicable law. This may include a revised shipping estimate and an opportunity to consent to the delay or cancel the affected order for a prompt refund.
Shipping Territory
At launch, direct shipped orders are available to United States addresses only. International direct shipping is not currently offered but may be added in the future.
Shipping Methods
Orders may be shipped using the United States Postal Service or another appropriate carrier. The shipping method used or offered may depend on:
- number of books ordered;
- package weight and dimensions;
- destination;
- eligibility for available postal services;
- delivery speed; and
- other reasonable fulfillment considerations. Carrier delivery estimates begin after the order has been transferred to the carrier and are estimates unless expressly stated otherwise.
Shipping Charges
Any shipping charge applicable to an online order will be disclosed before the customer submits payment. Products, collections, promotions, or qualifying order amounts may occasionally include free shipping. Any free-shipping offer will be described on the applicable product, cart, or checkout page.
Tracking
When tracking is available, customers will receive tracking information after shipment.
Shipping Addresses
Customers are responsible for providing an accurate and complete shipping address. Please review the shipping address carefully before submitting an order. If an order has not yet shipped, contact us promptly at theadventuresofabbythetabby@hotmail.com if an address correction is required. After a shipment has been transferred to the carrier, we may not be able to change or redirect the delivery. If a shipment is returned because the customer supplied an incorrect or incomplete address, reasonable additional shipping charges may apply before the order is reshipped.
Lost Packages
If tracking indicates that a shipment is significantly delayed or appears to have been lost, contact theadventuresofabbythetabby@hotmail.com. We will review available tracking information and, when appropriate, work with the carrier to investigate. If a shipment is confirmed lost before delivery, we will provide an appropriate replacement or refund.
Packages Marked Delivered
If tracking shows that a package has been delivered but you cannot locate it:
- check the delivery location and surrounding area;
- ask household members or neighbors whether they accepted the package; and
- contact the carrier when appropriate.
If the shipment still cannot be located, contact us and we will review the circumstances with you.
Damaged Shipments
If books arrive materially damaged, please contact us within 14 days after delivery. Please provide:
- your name;
- order number;
- description of the problem;
- photographs of the damaged book or books when reasonably available; and
- photographs of the shipping package when shipping damage may be involved. See the Returns & Refund Policy for additional information.